1. What this Policy covers

This Privacy Policy explains how we, Natalia Moore trading as NPM Corporation Pty Ltd and aligned with Ideal Property Co Townsville, collect, use, disclose, and store your personal information when you visit our website or otherwise engage with us online.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in managing your personal information.

2. What Information We Collect

We may collect the following types of personal information from you:

• Full name, email address, and contact number
• Suburb or postcode
• Property preferences (e.g. location, budget, timeframe)
• Information you provide via online forms, including requests for appraisals or market updates
• IP address, browser type, and browsing behaviour (via cookies)

We do not collect sensitive information unless you voluntarily provide it and it is necessary for our services.

3. How We Collect It

We collect personal information directly from you when you:

• Fill in forms on our website
• Request a property appraisal or market update
• Enter competitions or promotions 
• Subscribe to email updates or submit an enquiry
• Browse our website (via cookies or analytics tools)

4. Why We Collect It

We collect your information to:

• Respond to your enquiries and provide requested services
• Keep you updated on relevant properties or market trends
• Register your interest in competitions or offers
• Improve your experience on our website
• Comply with legal obligations

If you do not provide your personal information, we may not be able to offer you certain services or respond to your request.

5. Disclosure of Your Information

We may disclose your personal information to:

• Ideal Property Co Australasia and its related entities
• Trusted third-party service providers who support our website, email, and marketing platforms
• Contractors such as photographers, copywriters, and IT providers (bound by confidentiality obligations)
• Government agencies if legally required

We do not sell your personal information. We do not disclose personal information overseas unless required by cloud-based services with secure privacy protections.

6. Direct Marketing and Your Choices

By completing a form on our website and providing your contact details, you consent to receiving marketing communications from us, including property updates, market insights, appraisal offers, and information about current listings or competitions.

We may send these communications by email, SMS, or phone, in accordance with applicable marketing laws such as the Spam Act 2003 (Cth).

You may opt out at any time by:

• Clicking “unsubscribe” in any email
• Replying STOP to SMS messages
• Contacting us directly via the details below

Once you opt out, we will ensure you are removed from marketing lists but may still contact you for administrative or legal reasons, such as responding to a service request or following up an appraisal.

7. Cookies and Website Tracking

Our website may use cookies and third-party analytics (e.g. Google Analytics) to:

• Track website usage
• Remember your preferences
• Improve our content and functionality

Cookies do not collect personal information, and you can disable them in your browser settings if you prefer.

8. How We Store Your Information

We store personal data securely through:

• Encrypted digital platforms
• Password-protected devices
• Cloud services with Australian-based or privacy-compliant hosting

We take all reasonable steps to protect your data from misuse, loss, or unauthorised access.

9. Access, Corrections, and Complaints

You have the right to:

• Access the personal information we hold about you
• Request corrections if you believe the information is inaccurate
• Lodge a complaint if you believe we’ve breached your privacy

Please contact our Privacy Officer below. We will respond within 30 days.

10. Contact Details

Privacy Officer: Natalia Moore

0436 108 373

natalia.m@idealpropertyco.com.au

11. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be published on our website.

Last updated: 12 June 2025